At DoorPal, we want you to be completely satisfied with your order and ordering experience. If you find it necessary to return DoorPal please email us at rma@doorpal.com so we may issue a RMA# (Return Merchandise Authorization Number.) 1)Please include your invoice number in the subject line. 2)We will contt you with return authorization. 3)Copy of purchase receipt is required with all claims. Claims made within the 90-day warranty period: DoorPal shall inspect all warranty claims and in the event of a defect, will repair or replace the defective part or entire product. We will ship your warranty exchange DoorPal back to you at our cost.If after you receive your merchandise you are unhappy with your purchase, but it is not defective, we will accept the return of your merchandise if we are notified by email at rma@doorpal.com within 24 hours after delivery. A $15 restocking fee per DoorPal will be assessed on all refund requests. The product must be in its original, unopened packaging in order to qualify for a refund. A $25 restocking fee per DoorPal will be assessed all refund requests if the plastic seal on the inflatable panel has been opened. We do not pay shipping fees on returns. We suggest ground shipping and require all returns to be sent via FedEx, UPS DHL, or traceable USPS service.Refunds will be issued via a credit to the method of payment used at purchase, after the returned item (s) have been received and inspected. For safety reasons, we cannot refund additional purchases of Safety Releases. Copy of purchase receipt is required with all claims. All items without an rma# will be refused. Warranty: The 90 Day warranty does not cover: products used for commercial application or Other uses not considered normal purposes, punctures, cuts, and abrasions sustained in normal use. Items involved In accidents, items damaged under other unreasonable uses or damage caused by over inflation or incorrect installation. There are no warranties which extend beyond the description of the face hereof. DoorPal shall not be held liable For incidental and consequential bodily or property damages. DoorPal warrants the DoorPal to the original purchaser only and warrants only when products are Used and installed for intended purposes per installation instructions. DoorPal warrants that products are free from defects in material and workmanship for a period of 90 days from the date of purchase from an authorized DoorPal dealer. Online Privacy Policy We can be reached via e-mail at info@doorpal. Security/Privacy We at doorpal.com respect your concern about privacy and we'd like you to know that we value our relationship with you. Our goal is to provide each doorpal.com guest with the best shopping experience possible. We take care to safeguard the information with which you entrust us. Please take a few minutes to read about how we collect, use and protect information about online guests of doorpal.com. What information do we collect? We collect the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer when placing an order or creating an account The information we collect is used to improve the content of our Web page and to process orders placed by the consumer. We do not share any information collected with other organizations for commercial purposes. What are "Cookies" and how do we use them? A cookie is a small text file placed on your computer when you visit a web site. This file gives your computer a unique identification. WWW.doorpal.com uses session cookies to record information, such as items that you add to your shopping cart. These cookies exist only for as long as your browser remains open. After you exit your browser, these cookies go away. What choices do I have regarding doorpal.com 's use of information about me? E-Mails from doorpal.com You will only receive e-mail from doorpal.com in response to transactions you have made on our site. These may include e-mails to confirm orders or to relay information regarding orders you have placed at doorpal.com. You may receive e-mail in reply to questions, concerns or complaints you have previously contacted us about via doorpal.com. If you would prefer that we do not contact you via e-mail, please let us know by sending us e-mail to remove @doorpal.com. Be sure to include: The words “remove” in the subject line. Your address and telephone number You are required to provide a delivery address and billing address only at the time of making a purchase from doorpal.com. You may receive periodic mailings from us. If you do not wish to receive such mailings, please let us know by sending e-mail to the above address or by calling us at the above number. In addition, telephone numbers collected on doorpal.com are used only to contact our customers regarding orders they have placed on-line. You will not receive telephone calls regarding new products and services, upcoming events, etc. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use (for these new purposes only) data collected from the time of the policy change forward. Our Commitment to Data Security We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. Children We are fully committed to protecting children's privacy. We recognize the particular importance of this issue and do not knowingly collect personally identifiable information from children under the age of 13. We ask that a parent or guardian info@doorpal.com or contact us if your child has provided doorpal.com with personally identifiable information and we will delete the information about the child from our files. Your consent By using the doorpal.com Website, you consent to our use of guest information as described in this Online Privacy Policy. We may change or add to this privacy policy, so we encourage you to review it periodically.
